When a patient books or inquires through your clinic profile, the request is routed to you so you can respond quickly. In your dashboard, each lead shows the patient's request details and contact information.
Responding promptly matters: patients often contact several clinics, and the first to reply tends to win the appointment. You can update each lead's status (new, contacted, booked, closed) to keep your team organized.
Higher subscription tiers receive priority routing, meaning relevant patient inquiries reach you faster. Make sure your contact details and hours are current so leads aren't missed.
If you're not receiving expected leads, check your notification settings or contact support.